Privacy policy
This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using our website, our reservations telephone line and any other Hotels’ service you are consenting and agreeing to the practices outlined in this statement. Cavalaire will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.
WHEN AND WHY IS PERSONAL INFORMATION COLLECTED?
1. MAKING A RESERVATION
There are several ways of making a booking with us, including the following:
By calling our central reservations on: +441273696899
Online at welcome@cavalaire.co.uk using our secure online booking system
Via a third-party booking agent such as Booking.com or Expedia or other online agencies.(Please see their privacy policies for information on how your personal data is collected and used). Your debit or credit card details will be verified and processed using a secure, reliable and fully PCI DSS compliant online payment processing gateway. All data is encrypted to ensure it cannot be read by anybody else. We accept all major credit and debit cards in multiple currencies. Please note we will never ask you for your payment information via email.
We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication
2. DURING YOUR STAY
Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as booking.com or other online agencies, upon check-in.
We also record your itemised spending during your stay for the purposes of billing. This information is also recorded to comply with financial reporting requirements.
For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.
3. MAKING A BOOKING
-Over the phone with our central reservations or reception teams.
-By email to our central reservations or reception teams
-Online bookings via a trusted third-party provider Booking .com or other.
Personal information such as your name, telephone number and email address will be required when making a booking.
Please see a Booking.com privacy policy.
4. COMPLETING A FEEDBACK QUESTIONAIRE
When completing a feedback questionnaire via mail we may ask you to provide your contact details which will be shared with the relevant General Manager. They may wish to contact you regarding your feedback and experience with us.
CCTV
CCTV is installed in public areas, entrances and exits of our properties for the prevention and detection of crime. Footage is securely stored and is only accessible to authorised personnel. Footage may be shared with authorities if required by law.
HOW IS YOUR PERSONAL INFORMATION STORED?
When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our central reservations and Cavalaire property when you are making a booking and allows us to deliver the best possible service to you.
We may also store information securely on with trusted third parties including online booking agencies.When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.
HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?
We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, disputes or in accordance with applicable laws.
EMPLOYEE ACCESS TO YOUR INFORMATION
Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.
NON-DISCLOSURE TO THIRD PARTIES
The information and data we collect is important for Cavalaire Hotel and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes. We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
In the event that Cavalaire hotel is sold to, or integrated with another business, Cavalaire may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by Cavalaire Hotel.
ACCESSING AND AMENDING YOUR DATA
If you would like a copy of the personal information we hold about you, please email us at welcome@cavalaire.co.uk or by writing to us at the following address:
CAVALAIRE HOTEL 34 Upper Rock Gardens BN2 1QF Brighton
LEGAL ISSUES
This is a United Kingdom hotel and together with web site is subject to the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. Cavalaire will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to Cavalaire Hotel guests, visitors, associates or property (including this site) or to others.
Cavalaire is the trading name for:
Javes Food & Beverage Trading Ltd company.
UK Company registration number: 10958865
VAT registration number: 326090225
